FAQ's

Welcome to our FAQ's, we have answers to a lot of common questions here!

Product Questions

What materials you use?

All of our jewelry is made from solid solid 925 sterling silver. Some items are finished with 14k gold vermeil, 14k rose gold vermeil, rhodium, or black rhodium.

Will my silver jewelry tarnish?

Sterling silver can tarnish over time due to exposure to air and moisture. But don’t worry—it’s natural and can be easily cleaned. Regular wear and occasional polishing will help maintain its shine.

Where is the jewelry made?

All the jewelry you see on our website is made in Arezzo, Italy by our factory.

Who makes the jewelry?

We have over 60 jewelers that work for us! Some of the skilled artisans are actually 2nd or 3rd generation jewelers that learned the craft from this parents and grandparents. One of our jewelers, Mario - that specializes in making rings, works alongside his wife and father - a true family tradition.

Shipping & Returns

Where do you ship from?

All orders are shipped from our fulfillment center located in NJ, USA

How to track my package?

You will be emailed a tracking # & link to track package within 1-2 business days of placing your order. If you have not received a tracking # after a full 2 business days have passed there is a chance you entered your email address incorrectly so please reach out to us at admin@italiachains.com or by going to the Contact Us page

How long does shipping take?

We ship all orders within 2-3 business days. We do not ship on weekends or federal holidays.

Can I cancel my order?

Mistakes happen! If you want to cancel your order before its shipped email us immediately at admin@italiachains.com or or by going to the Contact Us page.

Whats your return policy?

When shopping online its sometimes hard to get sizes right :( We understand thats why we accept returns for store credit within 14 days (we even pay for return postage) as long as the item is in new unworn condition.

For assistance email us at admin@italiachains.com or go to the Contact Us page.

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